Official Documents

Privacy Policy manu888
Our Commitment to Protecting Your Data

Your privacy is manu888's top priority. This document transparently explains how we collect, use, store, and protect your personal information when you use our online casino platform.

Updated: 1 January 2026

Manu888's Six Core Data Protection Pillars

We don't just comply with the law — we genuinely care about the security of your information.

256-bit SSL Encryption

All data transmitted between your device and manu888 servers is encrypted using industry-standard 256-bit SSL technology. No third party can intercept or read your information in transit.

Secure KYC Verification

Your KYC documents are stored in a strictly controlled environment with restricted access. Only authorised personnel may access your identity verification documents, and every access is automatically logged.

No Sale of Data to Third Parties

Manu888 has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes without your explicit consent.

Time-Limited Data Retention

Your data is not stored indefinitely. We adhere to a strict data retention policy — information no longer required for legal or service purposes will be deleted according to a set schedule.

Access and Deletion Rights

You have the right to view, update and request deletion of your personal data at any time. Your request will be processed within 30 business days in accordance with established procedures.

Marketing Communications Control

You may opt out of receiving promotional emails, SMS notifications or other marketing communications at any time through your account settings, hassle-free.

This Privacy Policy describes manu888's privacy practices and how we handle your personal information when you use our platform. By using manu888's services, you agree to the practices described in this document.

1Information We Collect

Manu888 collects your personal information through various means as you interact with our platform. We only collect information that is genuinely necessary to provide you with a safe, legitimate, and high-quality service.

Information You Provide Directly:

  • Full name as shown on a valid identification document (Malaysia identity card or passport).
  • Date of birth for the purpose of verifying the 18-year age requirement.
  • Active email address used for account communications.
  • An active Malaysia mobile phone number.
  • Bank account or e-wallet information for processing deposits and withdrawals.
  • Current residential address for legal compliance purposes.
  • Copies of identification documents and proof of address during the KYC process.

Automatically Collected Information:

  • Your device's IP address when accessing the platform.
  • Type of device, operating system and web browser used.
  • Session data such as pages visited, time spent and navigation patterns.
  • Geolocation information based on IP address (not GPS) for regional verification.
  • Transaction logs including deposit history, withdrawal history and wagering activity.
  • Cookie data and device identifiers for security and user experience purposes.
Data Category Purpose of Collection Legal Basis
Identity Information Account verification, KYC Legal obligation
Contact Information Service communications Contract performance
Financial Data Payment processing Contract performance
Technical Data Security, fraud detection Legitimate interest
Usage Data Service improvements Legitimate interest

2How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. manu888 does not use your data for purposes unrelated to the provision of platform services without your explicit consent.

  • Account Management: To create, verify, and maintain your account, including account recovery in the event of login issues.
  • Transaction Processing: To process deposits via FPX, Touch 'n Go eWallet, and GrabPay, and to handle withdrawals to your bank account or e-wallet.
  • Identity Verification (KYC): To verify that you meet the age eligibility requirements, confirm your identity, and comply with anti-money laundering (AML) obligations.
  • Fraud Detection: To identify suspicious transaction patterns, prevent unauthorised access, and protect your account from misuse.
  • Customer Service: To respond to your enquiries, resolve complaints, and provide technical support via live chat or email.
  • Service Communications: To send important account-related notifications such as transaction confirmations, security alerts, and policy updates.
  • Marketing (with consent): To inform you about the latest promotions, VIP offers, and special bonuses — only if you have agreed to receive them.
  • Platform Improvements: To analyse usage patterns in aggregate in order to improve the overall user experience and platform performance.
manu888 does not make any decisions that significantly affect you based solely on automated processing (without human intervention) for important matters such as account closure or withdrawal suspension.

3Sharing Information with Third Parties

Manu888 does not sell or trade your personal information. However, there are certain situations where we need to share your information with trusted parties to enable our services to function properly and securely.

Parties That May Receive Your Information:

  • Payment Providers: Financial institutions, FPX payment processors, TNG eWallet and GrabPay that assist us in processing your transactions. They are bound by strict confidentiality agreements.
  • Game Software Providers: Companies such as Evolution Gaming and Pragmatic Play that provide games on our platform may receive your game session data necessary to operate the games.
  • KYC Service Providers: An accredited third-party identity verification platform that helps us securely verify your identification documents.
  • Legal Authority: Law enforcement agencies, regulatory bodies or courts when required by applicable law or a valid court order.
  • IT Service Providers: Cloud computing and infrastructure companies that host our platform — they act solely on our instructions and may not use your data for their own purposes.
All third parties we work with are required to sign data processing agreements that set high standards of security and confidentiality. We conduct regular reviews of their privacy practices.

4Cookies and Tracking Technologies

The manu888 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how users interact with our platform.

Types of Cookies We Use:

  • Essential Cookies: Required for core platform functions such as login sessions, security and navigation. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how you use the platform — which pages are visited most frequently and whether you encounter any error messages. All information is anonymised.
  • Functional Cookies: Remembering your preferences such as language, display settings and login details for a more convenient experience on return visits.
  • Security Cookies: Used to identify suspicious sessions, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality and your overall user experience.

5Data Security

Manu888 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

  • Data is encrypted in transit using TLS/SSL 256-bit protocol.
  • Data is encrypted at rest for sensitive information such as financial details and KYC documents.
  • Role-based access control — only authorised staff may access user data, and every access is logged.
  • 24/7 system monitoring to detect unusual activity or intrusion attempts.
  • Regular security testing including penetration testing by independent security experts.
  • Two-factor authentication (2FA) is available for all user accounts as an added layer of protection.
  • Regular cybersecurity training for all staff who handle user data.
While manu888 takes all reasonable measures to protect your data, no security system can guarantee 100% absolute protection. You also play an important role in keeping your own account secure by using a strong password and not sharing your login credentials.

In the event of a serious data breach that may affect your rights and freedoms, manu888 is committed to notifying you within a reasonable timeframe after the breach is detected and confirmed, in accordance with applicable legal requirements.

6Data Retention

Manu888 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or as required by applicable law.

Data Type Retention Period Reason
Active account information For the duration of the active account Service provision
Financial transaction records 7 years after transaction AML legal requirements
KYC Documents 5 years after account closure Regulatory compliance
Support communication logs 3 years Dispute Resolution
Technical cookie data Up to 12 months Security and performance
Marketing data (with consent) Until you withdraw consent User consent

Once the retention period expires, your data will be securely deleted or anonymised in accordance with manu888's established data deletion procedures.

7Your Rights Regarding Personal Data

As a manu888 user, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

Right of Access

You have the right to request a copy of the personal data we hold about you and to know how it is being used.

Right to Rectification

You may request correction of inaccurate or incomplete data about yourself at any time.

Right to Erasure

Under certain circumstances, you may request deletion of your personal data ("right to be forgotten").

Right to Restriction

You may request that we restrict the processing of your data in certain situations while an investigation is ongoing.

Right to Portability

You may request your data in a machine-readable format for transfer to another service provider.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing a reason.

To exercise any of the above rights, contact our privacy team via email at [email protected] or through the in-platform live chat. Requests will be processed within 30 business days. Identity verification may be required before a request is actioned.

8Cross-Border Data Transfers

As manu888 operates as a global online platform, your data may be processed and stored on servers located outside Malaysia. We ensure that any cross-border data transfers are carried out with adequate safeguards.

  • All international data transfers are protected through standard data processing agreements that bind recipients to an equivalent level of protection.
  • We only use cloud and IT service providers that comply with internationally recognised data protection standards.
  • Sensitive financial data is processed through licensed and regulated payment gateways in countries with robust data protection laws.

By using manu888's services, you understand and agree that your data may be transferred to, stored in and processed in countries other than Malaysia, with adequate protection safeguards as described above.

9Children's Privacy

The manu888 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If we find that we have inadvertently collected personal data from an individual under the age of 18, we will promptly take steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform are urged to contact us immediately.

10Privacy Policy Amendments

Manu888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features.

When we make significant changes, we will notify you via:

  • A pop-up notice when you log in to your account for the first time after an amendment is published.
  • Notification email sent to your registered email address.
  • Update the "Last Updated" date at the top of this document.

Continued use of the manu888 platform after any Privacy Policy amendment is published will be considered your acceptance of the latest version. We encourage you to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, the manu888 privacy team is here to help.

Privacy Email
Live Chat
Available 24/7 within the platform
Response Time
Within 30 business days
Support Languages
Bahasa Melayu & English

Frequently Asked Questions About manu888 Privacy

Answers to the most frequently asked questions by our users regarding our privacy policy and data protection.

No. manu888 does not sell, rent, or trade your personal information to third parties for advertising or marketing purposes. We only share the necessary information with service partners directly involved in the operation of our platform, such as payment providers and KYC service providers, and all such parties are bound by strict confidentiality agreements.

You may submit a data deletion request by contacting us via email at [email protected] or through the in-platform live chat. Your request will be processed within 30 business days. Please note that certain data may need to be retained to meet legal requirements, such as financial transaction records which must be kept for 7 years under anti-money laundering (AML) regulations.

When you close your account, most of your personal information will be deleted or anonymised. However, certain data such as financial transaction records and KYC documents will be retained for the period prescribed by law (typically 5–7 years) for regulatory compliance and audit purposes. Once the mandatory retention period expires, all your data will be permanently deleted.

All financial transactions at manu888 are processed through licensed payment gateways and encrypted using 256-bit SSL technology. We do not store your full credit or debit card details on our servers — payment information is processed directly by PCI-DSS certified third-party payment processors. For withdrawals, we only retain your account name and bank account or e-wallet number in a protected format.

Yes, you can opt out of promotional emails at any time. There are two easy ways to do so: first, click the "Unsubscribe" link found at the bottom of any of our promotional emails; second, log in to your account and go to the notification settings to adjust your communication preferences. Please note that even if you opt out of marketing emails, we will still send important account-related emails such as transaction confirmations and security notifications.
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Understanding how we protect your privacy means you can play with peace of mind at manu888. Over 2,000 games await you in a safe, fair and enjoyable environment.

256-bit SSL Protected Data
24/7 Privacy Support
No Data Sales
18+ Only
Bahasa Melayu